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Enexity, the makers of SecureLink, has an emerging program to allow users of SecureLink to standardize on SecureLink for all vendor remote access. Technology companies and service providers use Enexity's products to support complex applications in high- security environments. Desktop sharing is great for support at the PC level. The component only needs to reside on a single server. You no longer have to support modems, vendor VPN accounts, or give up control of your desktop.

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You emexity still control who accesses your system and what they have access to, and a full audit is created for your records. While waiting for a connection request, the component is about 3k and runs as a very thin background service, which can enecity shut off if you wish.

How is SecureLink better than desktop sharing? This requires no footprint, but may limit some of the auditing, and the ability to limit vendor access.

Additionally, you can determine which InterSystems engineers can access your system, and what services they have access to when supporting you. SecureLink can also be run as a Java applet. What if I have a problem at the desktop level?

SecureLink Remote Access FAQ

InterSystems has always believed in putting the customer first. The support engineer effectively becomes you, with all the permissions and privileges therein. Additionally, an active report of all activity is generated, so you ejexity monitor InterSystems access in real time.

The ability to initiate a SecureLink session can even be password protected within your organization for additional control.

A connection is ended simply by clicking a disconnect tab created when a SecureLink session is initiated. Modems are slow and costly eexity maintain, yet still come with all the hazards of VPN and desktop sharing.

Finally, a detailed audit report is generated each week to let you know who accessed your systems and what was done.

SecureLink requires only basic outbound Internet access via Port Does SecureLink cost me anything? How do I end a connection?

Enexity's Remote Support Solution Chosen By Accelrys

For more information, see http: Enexity, the makers of SecureLink, has an emerging program to allow users of SecureLink to standardize on SecureLink for all vendor remote access. Please contact InterSystems to set up a test connection. In summary, VPNs are great for allowing remote access internally, but SecureLink is a better solution for allowing vendor access.

Why is InterSystems using SecureLink? For example, you can restrict access enexxity read-only on a particular directory. The service engineer can access only services you permit, which can be defined at a very granular port level. Do we need to install the component on multiple servers?

The load is very minimal. We believe SecureLink is easier to use and more secure, and will enable us to support you in a better way. We're honored to have our remote support solution as a part of the Accelrys support product portfolio, and to help meet the needs of its customers.

SecureLink Remote Access FAQ | InterSystems Corporation

You control when access is granted, always know exactly who is accessing your systems and what they have access to, all without having to modify your firewall in any way.

There is no way to limit vendor access or monitor activity. Additionally, SecureLink delivers the most detailed audit of vendor activity currently available, which can be very important for HIPAA concerns. To find out more, please review our Privacy Policy. We looked at some of the existing alternatives, such as modifying firewalls to create access holes and screen- sharing tools, and concluded that we required a solution that offered greater power, flexibility and security," Hollister continued.

It is never necessary to poke a hole in your firewall to allow inbound network traffic.

Finally, many VPNs do not create a thorough audit of what happened during a support request. By default, for security reasons, SecureLink sessions are good for one time only. Enextiy no longer have to support modems, vendor VPN accounts, or give up control of your desktop.